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- Blackchair
- https://theblackchair.com
- Address: Abbey House, 1650 Arlington Business Park, Theale, Reading
- Location: United Kingdom
User description
Blackchair is a provider of voice, data and contact center services and solutions.CX DevOps Automation for Genesys, Avaya, Cisco. With over 14 years experience, partnering with Blackchair helps you boost innovation in speed and quality. Blackchair is a provider of voice, data and contact center services and solutions.
Latest listings
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How can contact center solutions streamline your CCaaS operationsServices - - December 22, 2024An optimized CCaaS solution can facilitate dramatically improved customer experience, enhanced scalability and cost-efficiency, better flexibility for agents, advanced analytics and reporting capabilities, and ease of integration and collaboration. &...
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Benefits Of DevOps Automation Tools For Seamless CX UpgradesServices - - November 23, 2024Customer experience (CX) is a rapidly evolving industry, with 80% of companies identifying DevOps as a key factor in scaling service quality. Integrating DevOps automation into CX operations brings substantial benefits, allowing teams to keep pace wi...
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Mastering Business Crisis Management In The Digital AgeBusiness Opportunities - - October 27, 2024Crisis management is becoming increasingly important as businesses step into whole new operational environments with digitalization taking center stage. Learn how you can face the volatile CX landscape of today with confidence and resilience. As the ...
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Understanding cloud migration applications for seamless business transformationTechnology - - October 13, 2024As more businesses embrace digital transformation, migrating applications to the cloud has become a critical step in achieving operational efficiency and scalability. Gartner predicts that 95% of workloads will be deployed on cloud-native platforms b...
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Implement a range of CCaaS technologies to improve resolution ratesServices - - September 16, 2024By leveraging customer data, you can anticipate needs, identify trends, and continuously improve your service offerings. It’s important to note that simply implementing these technologies isn’t enough. The key to success lies in proper CC...
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Leveraging advanced technology for CX insightsServices - - August 26, 2024As businesses increasingly recognize the value of a multi-faceted approach to CX measurement, many are also undertaking CCaaS migration projects. This shift to cloud-based contact center solutions not only enhances operational efficiency bu...
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Cloud migration and cloud commoditisation - BlackchairTechnology - London (London) - July 14, 2024Commoditization (when goods or services lose unique characteristics and become indistinguishable from its competitors) is an ongoing trend in cloud computing. However, while we see the positives of cloud commoditization, we strongly feel that the act...
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