Latest listings

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  Learn How CCaaS Migrations Aid Business Continuity Planning

  Services - - March 26, 2025

  Business continuity planning (BCP) is a must in this day and age as it enables businesses to safeguard themselves from external threats like natural disasters and cyber-attacks.   This involves identifying risks, implementing protective measures...

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  Minimize risk with disaster recovery testing

  Services - - March 5, 2025

  Ensure your CX platform stays resilient by proactively testing your disaster recovery strategy. Identify weak spots, reduce downtime, and keep customer interactions seamless—even in the face of unexpected disruptions. Disruptions happen—w...

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  Ensure success with CX personalization

  Services - - February 14, 2025

  Did you know that a 5% increase in customer retention can boost your profits by 25% to 95%? It’s true, and that’s why keeping your existing customers happy should always be the top priority.   Now, how do you make sure customers keep...

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  Ensure success with a seamless cloud contact center migration

  Services - - February 2, 2025

  Customer experience (CX) has become a critical driver of business success. Research shows that 86% of buyers are willing to pay more for better customer experiences, highlighting its growing importance in today’s competitive market. Furthermore...

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  CX migration solutions

  Services - (London) - January 10, 2025

    Are your CX engineers having a hard time wading through all that data during the pre-migration process?   Are you concerned about security risks during migration?   At Blackchair, we understand the challenges of migrating to another ...

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  How can contact center solutions streamline your CCaaS operations

  Services - - December 22, 2024

  An optimized CCaaS solution can facilitate dramatically improved customer experience, enhanced scalability and cost-efficiency, better flexibility for agents, advanced analytics and reporting capabilities, and ease of integration and collaboration. &...

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  Benefits Of DevOps Automation Tools For Seamless CX Upgrades

  Services - - November 23, 2024

  Customer experience (CX) is a rapidly evolving industry, with 80% of companies identifying DevOps as a key factor in scaling service quality. Integrating DevOps automation into CX operations brings substantial benefits, allowing teams to keep pace wi...

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  Understanding cloud migration applications for seamless business transformation

  Technology - - October 13, 2024

  As more businesses embrace digital transformation, migrating applications to the cloud has become a critical step in achieving operational efficiency and scalability. Gartner predicts that 95% of workloads will be deployed on cloud-native platforms b...