Latest listings

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  Contact Center Wallboards: Keeping Agents Engaged and Motivated

  Telecom - - April 3, 2025

  Revolutionize Your Contact Center with Interactive Wallboards! Keep Your Agents Motivated & Engaged with Visual Metrics. Boost Your Customer Satisfaction! Read our latest blog to learn more.

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  Avaya Salesforce CTI Integration - NovelVox

  Telecom - - April 1, 2025

  Streamline customer interactions by seamlessly integrating Avaya CTI with Salesforce. Enhance the efficiency of agents and customer interactions by optimizing AHT and FCR, enabling them to access real-time information, and streamlining workflows.

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  Microsoft Dynamics 365 CTI Connector for Contact Centers from NovelVox

  Telecom - - March 28, 2025

  Unify agent experience and offer a personalized customer experience with NovelVox Microsoft Dynamics CTI Connectors. Seamlessly connect Microsoft Dynamics 365 CRM with your existing telephony system to empower your agents like never before. Read our ...

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  Help Desk Ticketing System Software - NV Desk

  Telecom - - March 26, 2025

  Unlock the potential to resolve tickets faster with our cloud-based, unified CX solution, seamlessly connecting your contact center with a powerful Help Desk Ticketing System Software, eliminating the need for additional integrations or CTI connector...

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  What is CTI or Computer Telephony Integration?

  Telecom - - March 24, 2025

  CTI, or Computer Telephony Integration, is a technology that links computer systems with telephone systems, enabling call center agents to handle calls and access customer information from their computer, improving efficiency and customer service.

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  Increase Agent Efficiency With A Call Center Wallboard

  Telecom - - March 20, 2025

  A call center wallboard allows you to monitor performance in real time. Wallboards at call centers are quite helpful for controlling agents and building a strong client experience. This keeps agents updated from other areas of the floor, encouraging ...

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  Call Center Wallboard Software - NovelVox

  Telecom - - February 21, 2025

  Call center wallboard software provides real-time performance monitoring that can be seen by all on the floor. Advance call center wallboard enables agents to align with businesses' goals and stay up-to-date with business alerts across the floor to e...

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  CRM CTI Integration for Contact Centers

  Telecom - - February 20, 2025

  Improve efficiency with CTI integration. Connect your phone system to CRM for seamless call management, automated workflows, and real-time customer insights, boosting productivity and service quality.

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  Zendesk Avaya CTI Integration - NovelVox

  Business Opportunities - Prospect (Darling Downs) - February 20, 2025

  Equip agents with essential caller information on the unified Zendesk interface, thereby eliminating the hassle of screen switches. Ensure contextually relevant and personalized conversations with Zendesk Avaya integration.

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  ServiceNow Avaya integration - NovelVox

  Business Opportunities - Prospect (Far North Queensland) - February 20, 2025

  ServiceNow Avaya integration enables seamless ticket management so your customer service is strengthened. By integrating Avaya ServiceNow, you can deliver an exceptional customer experience.